Do you need to see a GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on Who should I see? which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You […]
Disabled Facilites
Our Surgery is fully accessible for wheelchairs We have disabled toilet facilities Hearing Air Loop System available at reception
Patient Guide to Services (RCGP)
It’s Your Practice: A patient guide to GP services has been put together by the Royal College of General Practitioners (RCGP) for patients. This guide has been produced as part of the RCGP’s aim to build stronger relationships between you and your doctors and encourage the involvement and inclusion of you in your own care. […]
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as […]
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do […]
Confidentiality and Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment for you e.g. from district nurses and hospital services. To help you get other services e.g. from the social work department. This requires your consent. […]
Access Your Test Results
Please make sure we have an up-to date contact number in case we need to contact you. When you have an investigation carried out it is your responsibility to contact us for results. For blood tests please allow at least five working days before ringing reception for the result. Hospital investigations such as X-rays can […]
Addiction NI
Addiction NI is an operating name of The Northern Ireland Community Addiction Service, a registered charity providing treatment and support for people who are dependent on alcohol or drugs. We provide tailor-made treatment programmes for people with drug or alcohol problems, delivered in community settings. Website: Addiction Services
Lifeline Helpline
Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. No matter what your age or where you live in Northern Ireland, if you are or someone you know is in distress or despair, Lifeline is here to help. Telephone: 0808 808 8000 Website: Lifeline Helpline
Occupational Therapy Learning Disability Service
The Community Occupational Therapy Adult Learning Disability Service provides interventions to adults over 18 who have been formally assessed as having a learning disability. The service operates as per of the multi-disciplinary teams within four locations: Antrim/Ballymena, East Antrim, Mid Ulster and Causeway. Telephone: 028 2563 5521 Website: Occupational Therapy Learning Disability Service
NeuroLove
We believe that young people are best placed to guide, support and empower their peers on issues relating to mental health and well being. Neurolove.org is a site set up to support young people manage the changing times we are currently living in. Telephone: 0151 547 7703
Links Counselling
Links Counselling Service provides confidential and professional counselling to all members of our diverse community. It is our heart that no one journeys alone through a difficult time of life. We offer professional counselling support within the community, making counselling accessible to all. Website: Links Counselling
Condition Management Programme Team
Are you struggling to start or remain in work due to a physical and/or mental health condition? If yes, then the Condition Management Programme (CMP) could help you. This is a 12 week programme of short, work focused, cognitive educational interventions aimed at helping clients to understand and manage their health conditions. A multidisciplinary team […]
Feel Better by Extern: online counselling service
It has been created as a response to the increased anxiety, worry, and other mental health issues now being experienced by many people, for the first time, as a result of the current COVID-19 pandemic. WE OFFER: Online confidential counselling sessions – group & one-to-one Advice and information on managing your emotional wellbeing Signposting to […]
Antenatal Care
When you have had a positive pregnancy test you can self-refer to receive a booking appointment with the Maternity Unit of your choice. Maternity Units within the NHSCT are based at Antrim Area Hospital site or Causeway Hospital Coleraine. Website: HSC-Baby and U
Prescriptions: Further Advice
It’s important to take prescription medicines as directed by your doctor or pharmacist. Always follow the advice you are given, and use your medication correctly. This advice is also important to remember if you are a carer responsible for managing someone else’s medicines. Further information available from nidirect
Non-Repeat Items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records. Some […]
Medication Reviews
Patients on repeat medication will be asked to see a doctor, Nurse Prescriber or Practice Pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. Please refer to the annual medication […]
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication. On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out. Hospital requests for change of medication will be […]
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that […]
