Non NHS Services are not funded by the NHS
Whilst we will always attempt to assist you with the completion of these requests, GPs do not have to carry out non-NHS work on behalf of their patients, and these services are NOT funded by the NHS. As with most GP Practices, a fee will therefore be charged to cover the costs.
Use of Emergency Phone Line
Dear Patients, Unfortunately, we have seen an increase in calls to our emergency line for non-emergency issues, which delays our ability to assist patients in critical need. We would like to remind everyone about the purpose of our emergency phone line. This line is reserved exclusively for genuine medical emergencies where urgent care is needed. […]
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Confidentiality
As part of the employment contract our staff are bound by a confidentiality agreement and any patient information given will be held in strict confidence. You can request to speak privately to one of the Team at reception if you wish to do so.
Self Referrals to other Specialists
Most referrals to other specialists will require you seeing or speaking with a GP. However, there are a number of local services, listed below, that you are able to make self referrals to. Some services may not be available in your area.
Contraceptive Pill Reviews
The Practice reviews your pill every 12 months in order to continue prescribing it for you. If you would prefer to see a nurse or doctor then please book an appointment.
Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well […]
Urgent Cases
Urgent cases will always be seen on the same day.
Infectious Disease
If you have a suspected infectious disease, please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Telephone Advice
If you wish to speak to a doctor on the telephone, you need to ring between 09.30 and 11.00, you will be asked to leave your name, details, contact number and a brief explanation of your problem. The doctor will then return your call as soon as possible. Please remember that the doctor has a […]
Pharmacy First:
For FREE confidential advice and treatment, ask your Pharmacist. Save time and avoid waiting to see a GP. Your Pharmacist can help with: acne | athlete’s foot | diarrhoea | Ear Wax | Groin area infection……and much more.
July Bank Holiday Arrangements: 2025
Monday 14th July: Ballyclare Group Practice will be closed for the Public Holiday. For urgent medical assistance, please contact Dalriada Out of Hours on 028 2566 3500. Tuesday 15th July: The practice will remain closed, however, an emergency service will be available for patients who are acutely unwell. Please call 028 9332 2260 for urgent […]
