Management and Admin Staff

Practice Management

Paula Douglas: Practice Manager

The Practice Manager works closely with the Doctors to ensure that all services are provided effectively and efficiently. She oversees all aspects of the practice’s activities and organisation, and is responsible for ensuring that the practice continues to develop and improve in all areas. Our Practice Manager is also responsible for handling complaints.
Fiona Noble: Practice Administrator
Fiona McMurtry: Deputy Practice Administrator
Linda Shaw: Clinic Organiser and Information Officer

Admin Team

We have a dedicated team of Medical Receptionists who are the first point of contact for our patients. They are responsible for a wide range of administrative duties, including appointment booking, call handling, and general patient support. Their role is vital to the smooth running of the practice and to ensuring patients receive a friendly and efficient service. The team is supervised by an experienced Team Leader who ensures the smooth day to day running of the administrative functions.

Our Practice

Confidentiality

As part of the employment contract our staff are bound by a confidentiality agreement and any patient information given will be held in strict confidence. You can request to speak privately to one of the Team at reception if you wish to do so.

Management and Admin Staff

Practice Management

Paula Douglas: Practice Manager

Fiona Noble: Practice Administrator

Fiona McMurtry: Deputy Practice Administrator

Linda Shaw: Clinic Organiser and Information Officer

Admin Team

Our Practice

Management and Admin Staff

Confidentiality

Ballyclare Group Practice

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